A Study On The Effect Of Healthcare Delivery And Patients’ Satisfaction At Saveetha Hospital

Abstract

Every business around the universe concentrates on winning customers’ satisfaction. They are the
prime sources for business growth. They are centered and focused for the business to whirl around
which would bring fortune to the survival of the fittest in the heavy competition. There is no
difference whether its a manufacturing industry or service industry and the competition strength
remains the same. When it comes to service industry where entry and exit being easy, players should
always treat their customers as kings. When it comes to health care providers, patient satisfaction is
the most important qualitative factor predisposing to the success. Hospitals have to invest more
energy on continuously assessing this factor in the total medical care system. This paper attempts to
provide insight and develop a pan-optic research to understand and measure the variables that brings
out the best out put on patients’ satisfaction in Saveetha Hospital. This study also helps to rule out
the factors of health care industry which most likely influence the satisfaction among patients.