Model Implementation Of Bureaucratic Culture For Increasing Customer Satisfaction In One-Stop Public Service On East Nusa Tenggara Province

Abstract

Purpose: The purpose of this research is Analyzing the implementation of bureaucratic culture in government public services, analyzing the influence of the implementation of bureaucratic culture for increasing customer satisfaction in government public services and designing a model for implementing bureaucratic culture in One-Stop public services in East Nusa Tenggara Province.

Research Methodology: Technique data analysis used is qualitative and quantitative.

Results: The results showed that The Influence of Bureaucratic Culture on Customer Satisfaction at One-Stop Public Service in East Nusa Tenggara Province.

Limitations: This study only discusses model implementation of bureaucratic culture on customer satisfaction carried out in Investment and Integrated One-Stop Services Office, East Nusa Tenggara Province.

Contribution: The results of this study can be used as evaluation materials in implementing bureaucratic culture to improve one-stop public services in East Nusa Tenggara Province.