Feedback System in Engineering Academia: A Case Study

Abstract

In any educational institution, a feedback survey among the stakeholders is carried out as a mechanism to improve the quality of the system. This paper reports a case study conducted in an engineering institution in Kerala, to analyze their existing feedback mechanism implemented as part of the accreditation process. The methodology adopted for the study is a semi-structured interview with the stakeholders. In the initial phase of the study, a set of 40 questions, addressing various quality assurance parameters, were prepared for interviewing the stakeholders. In the second phase, students and teachers were interviewed, and their answers were analyzed qualitatively. The analysis results revealed that the feedback system in the case institute warrants further exploration into the feedback system. The study throws light on various issues which hinder the effective execution of the feedback system. The paper also puts forward some practical guidelines to address the problems noted in the feedback system